Our trainers and student support staff are available to help you achieve your learning objectives and successfully graduate from your course. If you are having difficulties with the course material, managing your time and commitment to your course, or any other academic related matter, do not hesitate to speak with our staff and ask for guidance.
The student support contact is provided to all online students. Our support staff will make monthly contact with you if you are studying online, generally via email or via the telephone. The aim of this contact could be to monitor progress, assist with any technical issues that may be hindering your progress, review your training plan timelines, discuss planned activities for the next month.
Trainees and apprentices undertaking their training in the workplace will be regularly monitored by their trainer or program manager. As well as scheduled training activities, trainers may conduct over-the-phone oral interviews or assessments, and may schedule face-to-face workplace visits.